| Money back Guarantee |
| All of the products found on the Plustek Shop come with a
complete 7-day Money Back Guarantee. If you are not completely
satisfied with any purchased product for any reason, you can
return it for a refund. Please check out our Return Policy
for complete details and instructions. |
| |
| One Year Limited Liability Warranty |
| PLUSTEK warrants this product against defect in material
or workmanship for 1 year from the date of purchase. If this
product proves to be defective, contact PLUSTEK’s customer
support for repair or replacement of your unit. Return requests
can not be processed without the proof of original date of
purchase. Please also notice the below limitation to return
requests: |
| 1. |
If PLUSTEK determines that the returned
product was damaged as a result of inadequate protection
/ packaging on your part, this warranty becomes void. |
| 2. |
If the product fails due to damage during return
shipment back to PLUSTEK, handling, storage, accident,
abuse or misuse, or if it has been used or maintained
in a way that does not conform to instructions provided
with product, this warranty becomes void.
|
| 3. |
This warranty becomes invalid if the factory-supplied
serial number on the product has been removed or altered
in any way. |
| 4. |
Repair by anyone other than PLUSTEK or an approved
agent also voids this warranty. |
| 5. |
The maximum liability of PLUSTEK is the product
purchase price. |
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| Returning New Product that is
defective |
If you found your new product is defective please contact
PLUSTEK customer support for replacement. Plustek Customer
Support contact information as below:
Plustek Customer Service Center for United States and Canada
17517 Fabrica Way, Suite B
Cerritos, CA. 90703
Tel: 714-670-7713
Fax:714-670-7756
E-mail: supportusa@plustek.com
For end user who bought the product(s) directly from Plustek LA office,
to receive credit for return item(s), product(s) must be return within
15 days from the invoice date. A minimum of 15% will be charge as a restocking
fee against any return merchandise. |
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| Return Materials Authorization
Policy |
You must obtain a Return Materials Authorization (RMA) number
from PLUSTEK Customer Support before returning a product. The
contact information is the same as the above.
Products returned without an RMA number will not be processed and will
be returned to you. |
|
|
PLUSTEK itself does not give refunds or
offer product upgrades. Refunds come from the PLACE OF
PURCHASE only. |
|
|
Proof of purchase is required in order to receive
warranty service. |
|
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Return shipping is prepaid by the customer. |
|
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International customers may be subject to duties,
taxes and brokerage fees. Customers are responsible
for fees incurred. |
|
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In-warranty Repair and Replacement
Procedure
Do not ship your product to PLUSTEK before contacting
customer support.
|
| |
| 1. |
Obtain a Return Materials Authorization
(RMA) number by contacting customer support. |
| 2. |
A Customer Support Representative will
do troubleshooting to see if the product is defective.
If the product is defective, then this information
is required: |
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Your contact information |
|
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Product serial number |
|
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Proof of purchase |
|
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Credit card information for optional shipping
services |
|
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| Note: |
Please
do not send your credit card information through
email, please provide the information by fax. |
| |
|
| 3. |
The Customer Support Representative will provide
you with an RMA number and shipping information.
Please be sure to write this down.
|
| 4. |
Package product securely.
You must include all manuals, software,
cables, mounting brackets, and any other hardware
or accessories. Include your contact information
with your name, address, phone number, and RMA
number inside the original package.
When returning the product, you must ship the product in its
original packaging and maintain it in an equal degree of protection
as you were receiving the product.
|
| 5. |
Send the product to the RMA fulfillment address
given by customer support. Clearly write your
RMA number on the outside of the package you are returning.
Customers are responsible for the freight charges. We suggest using
a carrier that provides tracking information. PLUSTEK is not responsible
for packages lost in transit on the way to PLUSTEK.
For status of an already issued RMA, call in the U.S 714-670-7713.
|
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| "Out of Warranty" Products |
| If your product is not covered under warranty,
we offer Repair Services for a fee. PLUSTEK warranty only covers
failures due to defects in materials or workmanship. Warranty
does not apply if, in the judgment of PLUSTEK, the product
fails due to damage from shipment, handling, storage, accident,
abuse or misuse, or damage that is attributable to acts of
God, or if it has been used or maintained in a manner not conforming
to product manual instructions, has been modified in any way,
or has had any serial number removed or defaced. |
|
"Out of Warranty" Repair
Service Procedure
(Repair Service only available
to customers in the U.S. and Canada) |
| 1. |
Obtain a Return Materials Authorization
(RMA) number by contacting customer support. |
| 2. |
A Customer Support Representative will
do troubleshooting to see if the product is defective.
If the product is defective, then this information
is required:
|
|
Contact information |
|
|
Product serial number |
|
|
Credit card (MasterCard and Visa) |
|
| |
| Note: |
Please
do not send your credit card information through
email, please provide the information by fax. |
| |
|
| 2. |
Customer support will give you a Repair Service
Order (RSO) number and shipping information. Be sure
to write this down.
|
| 3. |
Package the product securely. Please include all
manuals, software, cables, mounting brackets, and any
other hardware or accessories. Include your name, address,
phone number, and RSO number inside the package. |
| 4. |
Send the product to the PLUSTEK Customer Service Center
address given by customer support.
Write your RSO number clearly on the outside of the package.
We suggest using a carrier that provides tracking information. PLUSTEK
is not responsible for any packages lost in transit. International
customers are responsible for any duties, taxes, or brokerage fee.
For status of an already issued RSO, call in the U.S 714-670-7713.
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| “Out of Warranty” Repair
Parts Guarantee |
| Products for Repair Services are covered by a 1 year
warranty from invoice date for the repaired part only. Invoice
of Repair Service from PLUSTEK will be required to obtain
warranty service. |
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| Payment Method |
| For your convenience, The Plustek Shop will accept VISA and
MasterCard. Your credit card is billed/credited at the time
the order is placed. Please be sure to provide your exact billing
address and daytime telephone number, which your credit card
issuer has on file for you. Incorrect information may cause
a delay in processing your order. The Plustek Shop reserves
the right to accept or decline any order for any reason. |
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| Tax Policy |
| All the prices listed in The Plustek Shop do not include
tax, shipping or handling fee. |
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| Shipping Options |
| The Plustek Shop uses UPS Ground for all orders placed within
the continental United States. Total shipping charges are calculated
based on the quantity and model of product(s) you order. No
international billing or shipping addresses are accepted, except
Canada. Please note The Plustek Shop cannot deliver to P.O.
Box addresses. All shipments are subject to stock availability. |
| |
| Return Policy |
All of the Plustek Shop's products are
covered by a 7-day Money Back Guarantee, less shipping and
handling. After the 7-day Money Back Guarantee period has
ended, support for defective products will be provided by
our technical support group (www.plustek.com/support).
Please refer to the following instructions before sending your original
item back:
|
| 1. |
If your product(s) become(s) defective,
or you wish to return or exchange your product(s),
within the first 15 days of your invoice date, you
may return it for a credit, or a replacement. Before
returning any item, please refer to and provide the
following information when requesting a replacement:
(refer to packing slip). |
| 2. |
Copy of original invoice.
|
| 3. |
Bill-to zip code |
| 4. |
Bill-to phone number
|
| 5. |
Your daytime phone number
|
| 6. |
In order to return merchandise, you must call 714-670-7713,
8 a.m. to 5 p.m. PST, Monday through Friday for a Return
Merchandise Authorization (RMA) number within 15 days
of your invoice date or e-mail to supportusa@plustek.com for
further instructions. |
| 7. |
No returns, of any type, will be accepted without
an RMA number. Please be sure to physically inspect
your Plustek Shop product(s) before opening any bundled
software. For defective software, the Plustek Shop
authorizes same-item exchange only. |
| 8. |
The RMA number is good for only one purchase transaction
and must match the product authorized for return. |
| 9. |
All products (unless noted on The Plustek Shop site)
are sold with the one year manufacturer's warranty. |
| 10. |
You are responsible for shipping and insurance
charges related to the return of the original product(s).
In order to receive full credit, return your product
after obtaining an RMA. All items must be in "as-new" condition,
in original packaging and with all warranty cards,
manuals and accessories. Any missing items could result
in a delay or partial forfeiture of your credit. There
will be a re-stocking fee of 15% of purchase value
for products returned, including return in a damaged
box, or return in a non-original box. |
| 11. |
All items being returned must be received in The
Plustek Shop warehouse within 10 days of receipt of
your RMA number and return instructions. Any discrepancies
could result in a delay or complete forfeiture of your
credit. |
| 12. |
The Plustek Shop will ship a replacement or exchange
product(s) upon receipt of the returned product(s)
via UPS Ground. The Plustek Shop will pay for the shipping
charges necessary for you to return the defective product(s)
within 10 days from purchase date. Unless, a returned
product(s) is found to not be defective at which point
return shipping will be charged to the customer. |
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